Contact Center Services

We are passionate about turning every interaction into an experience that drives business and SMB success through customer care solutions.

Citizen services.

Efficient assistance for customer-user inquiries and needs over the phone.

Information Campaign Services.

Effective communication to inform through strategic calls in campaigns.

Sales and commercial information.

The call center service provides sales and commercial product details.

Claims and complaints reception services.

Efficient resolution of claims and complaints, personalized attention in call center.

Health Appointment Services.

We offer efficient coordination of medical appointments through telephone service.

Channel support or helpdesk services.

Helpdesk services (1st and 2nd level) and telephone customer inquiries.

Chat bot

Interactive virtual assistant for efficient customer service in call centers.

Massive audience mediation campaigns

Efficient telephone management for collections, donations and large-scale surveys.

IVR Service

Telephone automation to manage queries and claims in call centers.

Our Mission

To offer integral technology and Contact Center solutions, contributing to the growth of our stakeholders through innovation, high quality standards, specialized human resources and a service adapted to each need.

Our Vision

To consolidate our position as a leading company in the integration of Multiskill agent Contact Center services.

Who we are

At MKT, we are your strategic allies, providing high quality integral solutions in an innovative Contact Center format.

Our specialty is consultative selling. With over 10 years of experience, our team trains versatile agents to provide exceptional Customer Services. We offer a wide range of products and services to optimize multichannel management (inbound, outbound, blended and backoffice) of contact centers.

We are present in diverse scenarios, from leading companies to specialized sectors such as finance, health, transportation and more.

Our greatest asset is our PEOPLE, who, with dedication and ideas, drive the competitiveness demanded by the market.

Technological innovation and our experience in different verticals and business models are our key tools.

Culture

At MKT, we build a better future. We don’t settle for the typical.
We seek a fresh and bold balance between economy, society and environment.

Our commitment to society is clear: action, not words. We promote cohesion and change through:

  • Inclusive job creation.
  • Boosting unique talents.
  • A fairer and more united society.

Life is not all about work. We have created dignified conditions for your professional and personal development, with equal opportunities and respect for diversity.

Beyond that, we are determined to lead the way in integrating people with disabilities into the workplace:

  • Opportunity in diversity.
  • Quality employment.
  • Accessible work environment.

We are proactive and continue to improve. We are here to make a difference and create successful experiences.

CONTACT US

We are here to advise you!

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