{"id":26776,"date":"2020-09-16T05:09:49","date_gmt":"2020-09-16T05:09:49","guid":{"rendered":"https:\/\/mktcallcenter.com\/home\/"},"modified":"2023-09-13T12:41:39","modified_gmt":"2023-09-13T12:41:39","slug":"home","status":"publish","type":"page","link":"https:\/\/mktcallcenter.com\/en\/","title":{"rendered":"Home"},"content":{"rendered":"\n
\n

Contact Center Services<\/h1><\/div>

We are passionate about turning every interaction into an experience that drives business and SMB success through customer care solutions.<\/p><\/div><\/div>\n\n\n\n

\n
Agenda una call<\/div><\/a><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n
\n
\n
\n
<\/path><\/svg><\/div>

Citizen services.<\/h3><\/div>

Efficient assistance for customer-user inquiries and needs over the phone.<\/p><\/div><\/div>\n<\/div>\n\n\n\n

\n
<\/path><\/svg><\/div>

Information Campaign Services.<\/h3><\/div>

Effective communication to inform through strategic calls in campaigns.<\/p><\/div><\/div>\n<\/div>\n\n\n\n

\n
<\/path><\/svg><\/div>

Sales and commercial information.<\/h3><\/div>

The call center service provides sales and commercial product details.<\/p><\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n

\n
\n
<\/path><\/svg><\/div>

Claims and complaints reception services.<\/h3><\/div>

Efficient resolution of claims and complaints, personalized attention in call center.<\/p><\/div><\/div>\n<\/div>\n\n\n\n

\n
<\/path><\/svg><\/div>

Health Appointment Services.<\/h3><\/div>

We offer efficient coordination of medical appointments through telephone service.<\/p><\/div><\/div>\n<\/div>\n\n\n\n

\n
<\/path><\/svg><\/div>

Channel support or helpdesk services.<\/h3><\/div>

Helpdesk services (1st and 2nd level) and telephone customer inquiries.<\/p><\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n

\n
\n
<\/path><\/svg><\/div>

Chat bot<\/h3><\/div>

Interactive virtual assistant for efficient customer service in call centers.<\/p><\/div><\/div>\n<\/div>\n\n\n\n

\n
<\/path><\/svg><\/div>

Massive audience mediation campaigns <\/h3><\/div>

Efficient telephone management for collections, donations and large-scale surveys.<\/p><\/div><\/div>\n<\/div>\n\n\n\n

\n
<\/path><\/svg><\/div>

IVR Service <\/h3><\/div>

Telephone automation to manage queries and claims in call centers.<\/p><\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

<\/path><\/svg><\/div>
<\/path><\/svg><\/div>
\n
\n

Our Mission<\/h2><\/div>

To offer integral technology and Contact Center solutions, contributing to the growth of our stakeholders through innovation, high quality standards, specialized human resources and a service adapted to each need.<\/p><\/div><\/div>\n\n\n\n

\"\"<\/figure><\/div>\n<\/div>\n\n\n\n
\n
\"\"<\/figure><\/div>\n\n\n\n

Our Vision<\/h2><\/div>

To consolidate our position as a leading company in the integration of Multiskill agent Contact Center services.
<\/p><\/div><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

\n

Who we are<\/h2>

At MKT, we are your strategic allies, providing high quality integral solutions in an innovative Contact Center format.<\/p><\/div>\n<\/div><\/div>\n\n\n\n

\n
\n

Our specialty is consultative selling. With over 10 years of experience, our team trains versatile agents to provide exceptional Customer Services. We offer a wide range of products and services to optimize multichannel management (inbound, outbound, blended and backoffice) of contact centers.<\/p>\n\n\n\n

We are present in diverse scenarios, from leading companies to specialized sectors such as finance, health, transportation and more.<\/p>\n\n\n\n

Our greatest asset is our PEOPLE, who, with dedication and ideas, drive the competitiveness demanded by the market.<\/p>\n<\/div>\n\n\n\n

\n

Technological innovation and our experience in different verticals and business models are our key tools.<\/p>\n\n\n\n

\"\"<\/figure><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n
<\/path><\/svg><\/div>
<\/path><\/svg><\/div>
\n

Culture<\/h2>

At MKT, we build a better future. We don’t settle for the typical.
We seek a fresh and bold balance between economy, society and environment.<\/p><\/div>\n\n\n\n

\n
\n

Our commitment to society is clear: action, not words. We promote cohesion and change through:<\/p>\n\n\n\n